My husband’s job switched medical insurance carriers in January 1. He kept me listed on his insurance through his work (this is the only insurance we have, by the way). I had to see my Orthopedic surgeon one last time in January, and get a lab test requested by my Internist. They asked for all insurance cards (before providing care) which I dutifully supplied. The bills for these were $110.00 for the orthopedic surgeon follow-up, and $51.70 for the lab work for my Internist. Normally we get an “Explanation of benefits” statement from the insurance company which states how much they paid, and which requires nothing on our part but waiting to see if we receive a bill for co-pay amounts from care providers later. In other words, I don’t normally look at these statements very carefully before filing them away. This time, perhaps because we had just switched carriers, something kept nigging at my intuition to check the statement. So this is what I found:
Under the “See Notes Column” – next to each line of amount billed, showing zero was paid out by the insurance company, was the following; ”A”. At the bottom of the form, under the heading “NOTES” was the following: ”A-CLAIM IS DEFICIENT. ACCORDING TO OUR RECORDS, ANOTHER GROUP HEALTH INSURANCE PLAN WOULD (my emphasize) BE PRIMARY FOR THESE SERVICES. WE CANNOT PROCESS THIS CLAIM UNTIL WE RECEIVE THE OTHER INSURANCE PLAN’S DETAILED PAYMENT INFORMATION OR EXPLANATION OF BENEFITS (EOB). PARTICIPANT SHOULD RETURN THIS INFORMATION TO THE ABOVE ADDRESS. IF OTHER INSURANCE NO LONGER EXISTS, PLEASE CONTACT OUR MEMBER SERVICES DEPARTMENT OR AT THE ABOVE ADDRESS.”
Now first of all, we never had a secondary or other insurance, so of course I called them. After three-to-five minutes lost in a computerized taped loop that asked all the wrong questions, a taped voice finally asked me for the option of speaking to an “associate”, which I naturally and readily accepted. I was informed that the claim was denied automatically because of the possibility that we could have had other insurance (I assume they meant, if I was working in a job that provided insurance as a benefit). I assured her that we neither have nor had other insurance and she assured me she would unlock payment as the status was currently pending.
So I’m thinking–what if I hadn’t looked over the insurance statement so carefully and then called them? I would have received a bill from these two providers. I probably would have paid them, thinking they were co-payment amounts (small as they were), and the insurance company–insurance we pay for with payroll deductibles–would have gotten by with their ploy.
And I’m thinking–crimony! Don’t you think if I had other insurance I would have turned it all in and let them sort out among themselves who pays what first, second, and so on? What right does an insurance company have to not pay because of the remote possibility (though hardly likely) a person could have insurance with more than one company? That’s like your car insurance company saying they won’t pay for an accident because you could have bought car insurance from more than one car insurance company and they want you to prove you are only insured through them before they’ll pay… Yeah, like anyone can afford to buy extra insurance anyway. Give me a break!



Mrs. Kimble, by Jennifer Haigh